Stephen O'Shea

Executive Director - Arts Council of New Westminster

This course has been such a great jumping-off point for my practice of systems change management. I keep coming back to the recording and discovering more ways that I can improve my organization's operations.

Rachel really helped me think about how I can minimize the amounts of times humans have to be the touch points between our digital systems and it has rapidly optimized our daily work flow. I can't wait to learn more with Rachel in the future!